Frequently asked questions
Everything you need to know about ordering, delivery, returns and refunds. Can’t find your answer? We are only a message away.
Orders & delivery
How do I place an order?
Add the products you want to your basket, go to checkout, enter your delivery details and pay using the methods shown. We will email you an order confirmation.
How long does order processing take?
Processing takes 1–3 business days. This is the time we need to check and prepare your order before it is dispatched, and it is separate from delivery time.
How long does delivery take?
Once your order has been dispatched, delivery normally takes 5–8 business days. These are estimates rather than guaranteed dates, and delivery can be affected by things like carrier delays, public holidays or severe weather. See our Shipping & Delivery Policy.
How can I track my order?
We will email you when your order is dispatched, including a tracking reference where the carrier provides one. You can also use our Track your order page with your order number and email address.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order has not been dispatched we will do our best to help. You also have a statutory right to cancel after delivery: see our Returns & Refunds Policy.
Where do you deliver?
We deliver to addresses in the United Kingdom.
Returns & refunds
What is the REMOWERS 30-day return policy?
It is our own policy that lets you return eligible items within 30 days of delivery if you change your mind. Items should be unused and in their original packaging. Contact us first so that we can give you return instructions. See the Returns & Refunds Policy for full details.
What are my statutory cancellation rights?
When you buy online, UK law generally gives you 14 days after receiving the goods to cancel your order without giving a reason. Our 30-day policy is additional and does not replace your legal rights.
What should I do if my product arrives damaged or faulty?
Contact us as soon as possible with your order number and photographs if you can. Faulty, damaged, incorrect or not-as-described goods are covered by your statutory rights, and we will arrange a repair, replacement or refund as appropriate.
Who pays for return postage?
If you return an item because you changed your mind, you pay the return cost. If an item is faulty, damaged, incorrect or not as described, we cover the reasonable cost of returning it.
How long do refunds take?
We normally process eligible refunds within 10 days. This does not override any shorter legal deadline, and your bank may need extra time to show the money on your account.
Products
Where can I find product specifications?
Each product page shows the brand, model number and key details, with more information in the Description and Specifications sections.
Will an appliance fit my space?
Please check the dimensions in the product details, and measure your space and delivery route before ordering. If you are unsure, contact us before you buy.
Payments & privacy
How is my personal information used?
We use it to process your order, deliver it and support you. You can read the details in our Privacy Policy.
Does REMOWERS store my card details?
No. Payments are processed by the payment provider at checkout, and we do not store your full card details.
About REMOWERS
Who is REMOWERS?
REMOWERS is an online retailer of kitchen and laundry appliances based in Morecambe, England.
How can I contact REMOWERS?
Email support@remowers.shop, phone +44 7581 752877, or use the contact form. Our address is Morecambe, England LA3 3PB, United Kingdom.