Last updated: 30 September 2026
At a glance
- Processing time: 1–3 business days. This is the time we need to check, prepare and hand your order to the carrier.
- Delivery time: 5–8 business days. This starts after your order has been dispatched.
- Delivery area: addresses in the United Kingdom.
- Delivery charges: any charge is shown at checkout before you pay.
1. Processing time and delivery time are different
We deal with every order in two stages, and it helps to keep them separate:
- Processing (1–3 business days). After your order is placed and payment is confirmed, we check the order and prepare it for dispatch.
- Delivery (5–8 business days). Once your order has been dispatched, the carrier normally delivers it within 5–8 business days.
Added together, most orders therefore arrive roughly 6–11 business days after the order is placed. These are estimates, not guaranteed delivery dates.
“Business days” means Monday to Friday, excluding public holidays in the United Kingdom.
2. Where we deliver
We deliver to addresses in the United Kingdom. If we are unable to deliver to your address, we will contact you before dispatch.
3. Delivery charges
Any delivery charge that applies to your order is shown at checkout before you confirm payment. There are no additional delivery fees added after you have paid.
4. Dispatch and tracking
When your order is dispatched we will email you to let you know. Where the carrier provides a tracking reference, we will include it so that you can follow your delivery. You can also check the status of an order on our Track your order page.
5. Delivery delays
We work hard to meet our estimates, but delivery can be affected by circumstances outside our reasonable control, such as:
- carrier delays or disruption;
- public holidays;
- severe weather;
- product availability; and
- other logistical issues.
If we expect your order to be significantly delayed, we will contact you. If you are unhappy with a delay, please contact us and we will explain your options.
6. Large and heavy appliances
Many of our products are large or heavy. Before you order, please check the product dimensions against your space and make sure the delivery route (doors, hallways and stairs) is clear. Someone should be available to receive the delivery. If you think you may have difficulty receiving a delivery, please contact us before you order.
7. Address accuracy
Please check that the delivery address you enter at checkout is complete and correct. If you need to correct an address after ordering, contact us as soon as possible. If we cannot change it before dispatch, we may not be able to redirect the parcel once it is with the carrier.
8. Damaged or incorrect deliveries
Please check your delivery when it arrives. If an item is damaged, faulty, incorrect or has parts missing, contact us as soon as possible with your order number and, if you can, photographs of the item and its packaging. We will tell you what to do next. See our Returns & Refunds Policy for how we handle these cases. Your statutory rights are not affected.
9. Missing deliveries
If your order has not arrived within the estimated delivery time, please contact us with your order number. We will investigate with the carrier and keep you updated.
10. Risk and ownership
The goods are at your risk once they have been delivered to you (or to someone you have nominated to receive them). You own the goods once we have received full payment.
11. Contact us
REMOWERS, Morecambe, England LA3 3PB, United Kingdom
Email: support@remowers.shop
Phone: +44 7581 752877